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Terms & Conditions

The terms “Big Apple Wash” or “us” or “we” refer to the owner of the website. The term “you” refers to the user of our website. The use of this website is subject to the following terms of use.

  • You may not create a link to this website from another website or document without Big Apple Wash prior written consent.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Reproduction of materials contained in this website; such as design, layout, look, appearance and graphics, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • You acknowledge that the information and materials provided on this website may contain inaccuracies or errors and we explicitly exclude any liability for such inaccuracies or errors to the fullest extent permitted by law.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

  • Any dispute arising from the use of our website is subject to the federal laws of the United States as well as all applicable state laws of New York.

Reimbursement and Refund Guidelines

We do our best to offer you a fair reimbursement and we follow the International Fabricare Fair Claims Guide to do so. In general, should an item go missing and we’re unable to recover it, we will reimburse up to ten (10) times the charge for treating the garment. Dry Cleaning items that are not recovered will be evaluated on a case-by-case basis and Wash & Fold items item shall not exceed five (5) times the price of the weight of the wash and fold.

For items that were sent accidentally with your order, we very often recover them and get them back to you. However, Big Apple Wash does not take responsibility for any loose items lost when mistakenly placed in our Big Apple Wash bag such as watches, jewelry, cuff links, keys, etc.

If you have any questions, feel free to give us a call at (800) 782-5802 or click here to email us.