Questions? (800) 782-5802

FAQ

If you do not find the answers to your questions in our FAQ, give us a call at (800) 782-5802 and we will be happy to help.

Wash & Fold FAQ

Do you pick-up and deliver? How much is it?

Yes! We now offer pick-up and delivery service. Our Wash and Fold Service is $1.19 per-pound for Manhattan and the Bronx. Service for Nassau County is $1.29 per-pound. We have a $20.00 minimum on all pick-up and delivery orders.

Do I have to be home when you pick up or deliver my clothes?

No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes and not visible from the street. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If your building requires a code to enter, please inform us at the time of placing the order.

Do you fold or hang my clothes?

We are open to special requests. If you don't specify, we typically hang the more formal items, like shirts, blouses and slacks; then protect them with a clear plastic garment bag. We'll fold everything else and package it for protection.

Do you separate whites from colors?

We separate whites, lights, and darks into different machines. We also pull out delicate items and place them in special laundry bags to further protect them.

Commercial Laundry FAQ

Do I need to sign a contract?

No contract is required. We will earn your business each and every time we launder your items.

How often do you pick-up and deliver?

We will work with each customer on an individual basis and create a schedule that works for you.

Do I receive my own items back?

Big Apple Wash does not lease linens and other garments. We wash all our customers’ orders separately and you will receive back exactly what you handed to us.